Hotel Cielo - Playa del Carmen
Mexico invites you to immerse yourself in a tapestry of traditions, landscapes, and flavors. Discover vibrant colonial towns, wander through mystical Mayan ruins, or swim in hidden cenotes. Savor authentic cuisine, dance to mariachi rhythms, and relax on golden beaches. From desert adventures to tropical jungles, every region offers something unforgettable. Book your stay now and experience the warmth, culture, and magic that make Mexico a destination like no other.
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Hotel Cielo
No. of rooms
18
WiFi
We speak
ES
8.3/10
No. of rooms
18
WiFi
We speak
ES
8.3/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.4 km from Church of Guadalupe. Featuring a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
An American breakfast is available at Hotel Cielo.
Languages spoken at the 24-hour front desk include English and Spanish.
Xel Ha is 47 km from the accommodation, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
24-hour front desk
First aid kit available
Guest accommodation sealed after cleaning
Process in place to check health of guests
Key access
Fire extinguishers
CCTV outside property
Contactless check-in/check-out
Guest accommodation is disinfected between stays
Delivered food is securely covered
24-hour security
Daily housekeeping
Use of cleaning chemicals that are effective against Coronavirus
Shuttle service
Outdoor furniture
Shuttle service (additional charge)
Fruitsadditional charge
Access to health care professionals
Luggage storage
Thermometers for guests provided by property
Concierge service
WiFi
Smoke alarms
WiFi available in all areas
Terrace
Shared stationery such as printed menus, magazines, pens, and paper removed
Physical distancing rules followed
Airport shuttle
Non-smoking throughout
Family rooms
Safety deposit box
Cashless payment available
Hand sanitizer in guest accommodation and key areas
Tour desk
Food can be delivered to guest accommodation
Happy houradditional charge
Non-smoking rooms
Sun terrace
Airport shuttle (additional charge)
Screens or physical barriers placed between staff and guests in appropriate areas
Car hire
Breakfast takeaway containers
All plates, cutlery, glasses and other tableware have been sanitized
Internet services
Physical distancing in dining areas
Meeting/banquet facilitiesadditional charge
Free WiFi
Wine/champagneadditional charge
Linens, towels and laundry washed in accordance with local authority guidelines
CCTV in common areas
Air conditioning
Guests have the option to cancel any cleaning services for their accommodation during their stay
Staff follow all safety protocols as directed by local authorities
